We’ve made it a straightforward process for you to return your order, simply head over to our returns portal, where you can book in your return and select the appropriate action that needs to be taken.
RETURNING AN ITEM FROM THE UK:
Non-faulty / unwanted items:
If you have changed your mind about your item and it is no longer required, you must access the returns portal within 14 days from date of delivery. For further details head to our returns policy.
Damaged / Faulty Items:
We take great care in ensuring our products are carefully packaged so that they arrive with you in pristine condition.
Sadly, damage in transit does occur despite our very best efforts. Please notify us via email (returns@forge-foundry.com) within 48 hours of receiving your item(s). Check out our returns policy for further details.
RETURNING AN ITEM FROM OUTSIDE OF UK:
Non-faulty / unwanted items:
Unfortunately we are unable to accept returns for orders outside the UK, when they are no longer required.
Damaged / Faulty Items:
We take great care in ensuring our products are carefully packaged so that they arrive with you in pristine condition.
The materials are sourced from a wide range of industries, including agriculture, construction, and food sectors. Originally intended to be used for equipment, machinery and other manufacturing purposes.
We are proud to breed new life to metal that would otherwise be discarded, transforming it into quirky and alternative pieces of art.
Sourced from industries where strength and resilience are paramount, the metal undergoes a meticulous process of repurposing, ensuring that each ornament and animal sculpture is built to last.
The core of the production process involves re-purposing old metal machines and equipment.
By disassembling these materials and using them to craft our decorative ornaments and animals, we support the principles of sustainability – reducing waste and minimizing the need for new resources.
Your upcycled piece requires minimal maintenance. To clean, gently wipe with a soft, dry cloth to remove dust.
For more thorough cleaning, a slightly damp cloth can be used, but ensure the metal is dried afterwards to prevent rusting. It’s advised not to use chemical cleaners, as they might damage the material.
The colours and sizes will closely match what you see on our site, but there may be a small variation due to the nature of the materials and the handcrafted process.
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